At Interact IT, we understand that IT different businesses require difference levels of IT Support and that support needs to be easily accessible, consistent and reliable. Our support is based on strong relationships, so our technicians work closely with key stakeholders to develop a deep understanding of our client’s businesses and IT needs.
We offer business hours support to suit most businesses with access to out of hours support for businesses that operate up to 24x7x365. We have team members located in Hobart, Launceston and Burnie to deliver state-wide onsite support.
Our technicians work both onsite and remotely depending on customer needs to deliver user support. We have a strong focus on preventative IT support to minimize unplanned downtime and to help get businesses back up and running quickly should there be an interruption.
We provide monitoring and maintenance of key physical and virtual IT infrastructure - such as physical and virtual servers and firewalls - to ensure the latest security and performance patches are installed, that firmware is up-to-date and ultimately to minimize the chance of unplanned downtime or loss of data due to security exploits.
End User Support Agreements Deliver savings and eliminate bill-shock. We provide End User Support Agreements right-sized to suit your business, supporting your employees to focus on your business instead of losing productivity as a result of IT issues.